Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of SalesNav (the "Service"), a territory design and sales operations platform provided by SalesNav Ltd, a company registered in England and Wales under company number [Company Registration Number], with its registered office at [Registered Office Address] ("SalesNav", "we", "us" or "our").

By creating an account, accessing, or using the Service, you (the "Customer", "you") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity. If you do not agree to these Terms, you must not use the Service.

SalesNav allows businesses to upload location and business data, design and optimise sales territories, run balancing algorithms, and generate related maps, reports and analytics. We may add, change, or remove features of the Service from time to time, and we will provide reasonable notice of any change that materially reduces the functionality of a paid plan.

• You must be at least 18 years old and using the Service for business purposes, not as a consumer.
• You must provide accurate, current, and complete information when registering, and keep that information up to date.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@salesnav.ai if you suspect any unauthorised use of your account.

• Certain features of the Service are offered on a paid subscription basis, as described on our pricing page or in an order confirmation. Fees are shown exclusive of VAT unless stated otherwise, and VAT will be added where applicable under UK law.
• Payments are processed securely by our third-party payment processor, Stripe, Inc. We do not store your full card details. By subscribing, you authorise us (via Stripe) to charge your chosen payment method on a recurring basis for the applicable subscription period.
• Unless cancelled before the end of the current billing period, subscriptions renew automatically for successive periods of the same length, at the then-current price.
• We may change subscription pricing. Any price change will take effect from your next renewal after we give you at least 30 days' notice.
• Except as required by law or as expressly stated in these Terms, fees are non-refundable. If you believe you have been charged in error, contact us at support@salesnav.ai within 30 days of the charge.
• If a free trial is offered, we will tell you its length and whether it converts automatically into a paid subscription at the end of the trial.

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until then. We may suspend or terminate your access to the Service, with or without notice, if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that creates legal or security risk for us or other users.

You retain all rights, title and interest in the data, files, addresses, and other content you upload to the Service (" Customer Data"). You grant us a limited licence to host, copy, transmit, and process Customer Data solely to provide, maintain, and improve the Service, in accordance with our Privacy Policy.

You are responsible for ensuring that you have the legal right to upload Customer Data, including any personal data relating to your own customers, employees, or contacts, and that your use of the Service complies with UK GDPR, the Data Protection Act 2018, and any other applicable data protection law. Where Customer Data includes personal data, you act as the data controller and we act as your data processor, on the terms of the Data Processing Addendum available on request.

You agree not to:

• Use the Service to upload unlawful, infringing, or fraudulently obtained data, including personal data you are not entitled to process;
• Attempt to reverse engineer, decompile, or gain unauthorised access to the Service or its underlying systems;
• Use the Service to build a competing product, or resell or sublicense access to the Service without our written consent;
• Interfere with or disrupt the integrity or performance of the Service, including through excessive automated requests; or
• Use the Service in a manner that violates any applicable law or regulation.

The Service, including its software, algorithms, design, trademarks, and documentation, is owned by SalesNav Ltd or our licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes during your subscription term. Nothing in these Terms transfers any intellectual property rights to you, other than the licence granted here.

The Service integrates with third-party providers, including Stripe (payments), Amazon Web Services (hosting and data processing), mapping and geolocation data providers, and analytics and support tools. Your use of these integrations may be subject to the applicable third party's own terms, and we are not responsible for the acts or omissions of independent third parties.

We provide the Service on an "as is" and "as available" basis and use reasonable skill and care in doing so. Except as expressly stated in these Terms, we do not give any warranty that the Service will be uninterrupted, error-free, or that territory outputs, optimisations, or recommendations will be accurate, complete, or suitable for any particular purpose. You remain responsible for reviewing and validating outputs before relying on them for business decisions.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under English law.

Subject to the above, we are not liable for any indirect or consequential loss, or for loss of profits, revenue, business opportunity, or data, arising out of or in connection with these Terms or the Service. Our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, is limited to the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

You agree to indemnify and hold us harmless against any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or Customer Data you upload that infringes the rights of, or causes loss to, a third party.

Each party may have access to confidential information of the other. Each party agrees to use the other's confidential information only to perform its obligations under these Terms and not to disclose it to third parties, except as required by law or to professional advisers under a duty of confidentiality.

We may suspend access to the Service, in whole or in part, where we reasonably believe suspension is necessary to address a security risk, comply with law, prevent harm to us or third parties, or where fees remain unpaid after we have given notice. We will aim to give advance notice where reasonably practicable.

We may update these Terms from time to time to reflect changes to the Service or for legal or regulatory reasons. Where changes are material, we will give you at least 30 days' notice by email or in-app notice before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

• If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
• We may assign or transfer our rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets. You may not assign your rights without our prior written consent.
• A failure to enforce any right under these Terms is not a waiver of that right.
• These Terms, together with our Privacy Policy and any applicable order confirmation, constitute the entire agreement between you and us regarding the Service.

If you have any questions about these Terms, please contact us at support@salesnav.ai.